Skylinx - How to create Fongo account
Create Fongo Account
- Download the Fongo app in customer phone.
- Create account using customer information.
Always use a valid customer email and setup "Fongo123" as password, customer can change the password later.
Make sure that if customer is using the iphone create fongo account in iphone, but if customer will be using android then create fongo account using android device. Fongo account created using iphone device will mot work with android
- Get local Toronto number from app
- Enter the first and last name, postal code and select house number
- Accept terms and conditions, customer will receive the email given at first step
- Customer have to click on the link given in email to activate account
Skylinx - How to unlock the Fongo Store
Once account has been created and link has been verified from link sent in email, There are two methods to unlock the store: Website: Please go to fongo.com and login on customer account. Click on online store It will take you to the form where ...
Skylinx - How to port the number out from Fongo
Just like any other carrier customer need the Fongo account number to port number out from Fongo to any other carrier. When customer was porting the number to Fongo they have received the Invoice for number port from Fongo. In that invoice number ...
Skylinx - Customer only received the SIM card instead of Device
In some cases customer only have received the sim card instead of device when order is placed for 2 year term with device. Following could be possible issues are solution in this case scenario: 1) Skylinx agent ordering did not ordered the device : ...
Skylinx - Phone received but SIM Card is not working ?
In that case possible reasons could be the following: 1) Device is received but Customer's account is in LP
Skylinx - Customer did not received the device
Normally device is received in GTA within 3 to 5 business days, If customer has not received the device within this time frame please follow the following steps: