Skylinx - Customer only received the SIM card instead of Device
In some cases customer only have received the sim card instead of device when order is placed for 2 year term with device. Following could be possible issues are solution in this case scenario:
1) Skylinx agent ordering did not ordered the device :
Contact the skylinx support via task to find out if they have ordered the device (call recording can be pulled as well in this case). If Skylinx support has not ordered the device, Follow the following steps
- Call and cancel the Sim card account (it can't be upgraded for 30-60 Days)
- When cancel thing get the interaction from carrier agent to waive all the charges associated with account
- Call and place the new order with device
2) Customer was not approved for device:
If customer is not approved for device, Advise customer to visit rogers store,
Skylinx - Phone received but SIM Card is not working ?
In that case possible reasons could be the following: 1) Device is received but Customer's account is in LP
Skylinx - Customer did not received the device
Normally device is received in GTA within 3 to 5 business days, If customer has not received the device within this time frame please follow the following steps:
Skylinx - How to create Fongo account
Create Fongo Account Download the Fongo app in customer phone. Create account using customer information. Always use a valid customer email and setup "Fongo123" as password, customer can change the password later. Make sure that if customer is using ...
Skylinx - How to port the number out from Fongo
Just like any other carrier customer need the Fongo account number to port number out from Fongo to any other carrier. When customer was porting the number to Fongo they have received the Invoice for number port from Fongo. In that invoice number ...
Skylinx - How to unlock the Fongo Store
Once account has been created and link has been verified from link sent in email, There are two methods to unlock the store: Website: Please go to fongo.com and login on customer account. Click on online store It will take you to the form where ...